Shipping Policy

Shipping Overview

Aussie Outboard is committed to delivering your outboard motors and marine accessories safely and efficiently across Australia. This policy outlines our shipping methods, costs, timeframes, and special considerations for marine equipment.

1. Shipping Methods & Carriers

1.1 Standard Shipping Partners

We use trusted carriers experienced in handling marine equipment:

  • Australia Post – Small parts and accessories
  • StarTrack – Medium-sized items
  • TNT/FedEx – Express deliveries
  • Specialized Freight – Outboard motors and heavy items
  • Local Couriers – Metropolitan deliveries

1.2 Shipping Method Selection

  • Automatically selected based on product size/weight
  • Express options available at checkout
  • Special handling for outboard motors
  • Tracking provided for all shipments

2. Delivery Timeframes

2.1 Standard Delivery Times

Metropolitan Areas (Sydney, Melbourne, Brisbane, Perth, Adelaide):

  • Small parts: 2-5 business days
  • Accessories: 3-7 business days
  • Outboard motors: 5-10 business days

Regional Centers:

  • Small parts: 5-7 business days
  • Accessories: 7-10 business days
  • Outboard motors: 7-14 business days

Remote Areas:

  • All items: 10-21 business days
  • Subject to carrier schedules
  • Additional charges may apply

2.2 Processing Time

  • Orders processed within 1-2 business days
  • Same-day processing for orders before 12pm AEST (stock permitting)
  • Custom orders: Allow additional 5-10 business days
  • Pre-order items: See product page for availability

3. Shipping Costs

3.1 Standard Shipping Rates

Small Parts & Accessories (Under 5kg):

  • Metropolitan: $12.95
  • Regional: $16.95
  • Remote: $24.95

Medium Items (5-20kg):

  • Metropolitan: $24.95
  • Regional: $34.95
  • Remote: $49.95

Outboard Motors & Heavy Items:

  • Calculated at checkout based on:
    • Motor size and weight
    • Delivery location
    • Special handling requirements
  • Typically ranges from $79-$299

3.2 Free Shipping

Free shipping available on:

  • Orders over $500 (accessories only, metro areas)
  • Selected promotional items
  • Excludes outboard motors due to special handling

3.3 Express Shipping

  • Available for most items under 20kg
  • Additional $15-30 depending on location
  • Next business day for metro areas
  • 2-3 business days for regional

4. Outboard Motor Shipping

4.1 Special Handling

All outboard motors are:

  • Professionally packed in manufacturer crates
  • Secured on pallets for freight transport
  • Insured for full replacement value
  • Shipped upright as per manufacturer requirements

4.2 Delivery Options

Standard Delivery:

  • Kerbside delivery to your address
  • Driver will not bring inside or upstairs
  • Signature required
  • Pallet jack may be needed for unloading

Premium Delivery Service (Additional $149):

  • Tailgate delivery service
  • Placement in garage/shed (ground level)
  • Unpacking assistance
  • Pallet removal

4.3 Pre-Delivery Inspection (PDI)

  • Available for additional $299
  • Includes initial setup and testing
  • Must be arranged before shipping
  • Affects change-of-mind return eligibility

5. Delivery Locations

5.1 Areas We Service

Standard Delivery:

  • All Australian capital cities
  • Major regional centers
  • Most postcodes accessible by road

Extended Delivery (surcharges apply):

  • Remote communities
  • Islands (excluding Tasmania)
  • Properties requiring special access

5.2 Delivery Restrictions

We cannot deliver to:

  • PO Boxes (accessories only via Australia Post)
  • Parcel lockers (size restrictions)
  • International addresses
  • Some restricted islands

5.3 Business Deliveries

  • Preferred for outboard motors
  • Loading dock access helpful
  • Specify any special requirements
  • Available Monday-Friday only

6. Tracking Your Order

6.1 Tracking Information

  • Emailed when order ships
  • Track via carrier website
  • SMS updates available
  • Contact us if not received within 48 hours

6.2 Delivery Updates

  • Email confirmation when dispatched
  • Estimated delivery date provided
  • Carrier may contact for large deliveries
  • Signature required for all motors

7. Delivery Day Procedures

7.1 What to Expect

Before Delivery:

  • Carrier may call to arrange delivery time
  • Ensure someone available to receive
  • Clear access path for large items
  • Have equipment ready for unloading if needed

During Delivery:

  • Inspect packaging before signing
  • Note any visible damage
  • Take photos if concerned
  • Don’t refuse delivery – note damage and accept

7.2 Missed Deliveries

  • Card left with collection details
  • Redelivery can be arranged
  • Collection from depot available
  • Storage fees may apply after 5 days

8. Installation Services

8.1 Professional Installation

  • Not included in shipping
  • Can recommend authorized installers
  • Varies by location
  • Contact us for referrals

8.2 DIY Installation

  • Installation guides provided
  • Video tutorials available
  • Technical support via phone/email
  • Professional installation recommended

9. Damaged or Lost Shipments

9.1 Damaged in Transit

  • Report within 48 hours
  • Keep all packaging
  • Take detailed photos
  • We handle carrier claims
  • Replacement or refund provided

9.2 Lost Shipments

  • Investigation initiated after:
    • 10 business days (metro)
    • 15 business days (regional)
    • 21 business days (remote)
  • Full refund or replacement
  • We manage carrier claims

10. Special Circumstances

10.1 Oversized Items

Some items require special shipping:

  • Motors over 150HP
  • Multiple motor orders
  • Boats and packages
  • Custom freight quotes provided

10.2 Hazardous Materials

Cannot be shipped via standard carriers:

  • Fuel and oil (if sold)
  • Batteries (special handling)
  • Certain chemicals
  • Alternative arrangements required

10.3 Seasonal Delays

Extended timeframes during:

  • Christmas period (December)
  • Easter holidays
  • Public holiday weeks
  • Natural disasters or events

11. Rural & Remote Deliveries

11.1 Additional Charges

Remote areas incur surcharges:

  • Based on carrier zones
  • Calculated at checkout
  • Typically $30-$150 extra
  • Contact us for quotes

11.2 Extended Timeframes

  • Add 5-10 business days
  • Subject to carrier schedules
  • Weather dependent
  • May require depot collection

12. Shipping Insurance

12.1 Automatic Coverage

  • All outboard motors fully insured
  • High-value items covered
  • No additional cost
  • Replacement value protection

12.2 Claims Process

  • We handle all claims
  • Report issues immediately
  • Documentation required
  • Resolution within 14 days

13. Contact Information

Shipping Enquiries:
Email: shipping@aussieoutboard.com
Phone: +61 3 9917 6232
Hours: Monday-Friday 9:00 AM – 5:00 PM AEST

For urgent shipping matters:

  • Order modifications
  • Delivery issues
  • Address changes
  • Special requests

14. Policy Updates

This shipping policy may be updated to reflect:

  • Carrier changes
  • Service improvements
  • Cost adjustments
  • Seasonal variations

Check our website for the latest version.

Aussie Outboard Pty Limited
ACN 002 827 165
ABN 19 090 470 312
14/141 Taren Point Rd
Caringbah NSW 2229

Shipping costs and timeframes are estimates and subject to change. Actual charges calculated at checkout based on current carrier rates.

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